Rajendra Thakur

Profile

Rajendra Thakur is a 38-year veteran of the global telecom and technology industry, with an executive career spanning HCL Hewlett Packard, Hughes Software Systems (later Aricent), and Comviva — a Tech Mahindra company — where he served as Senior Vice President and Chief Customer Operations Officer.

He holds a B.E. in Electronics & Telecommunication from SSGMCE, Amravati University, and has built deep expertise in managed services delivery, establishing and scaling remote delivery centers, international customer management, and large-scale telecom operations across multiple continents.

In his most recent corporate role he was accountable for global customer operations across a portfolio serving operators in Africa, the Middle East, South Asia and Latin America — running delivery, service assurance, commercial governance and customer relationships at scale.

Following a full corporate career, Rajendra chose to channel four decades of operating experience into a new venture, founding Adunova Digital in 2026 with a mission to bring AI-first, senior-led digital transformation to organizations of every size.

Areas of expertise

• Setting up, scaling and governing Global Capability Centers and remote delivery centers across geographies
• Managed services delivery and service assurance for carrier-grade, mission-critical environments
• International customer operations, executive relationship management and commercial governance
• Large-scale telecom operations — network, VAS, messaging, digital and payments platforms
• Organizational change management, delivery transformation and P&L ownership
• Building senior engineering teams and delivery cultures that hold accountability